Contact Us - OneCare Vermont

Contact Us

Thank you for your interest in OneCare Vermont. Please complete the form below to contact us and a OneCare Vermont representative will contact you.

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Press inquiries

Reporters should contact:

OneCare Vermont ACO Operations
356 Mountain View Drive, Suite 301
Colchester, VT 05446
Phone: (802) 847-7220
Fax: (802) 847-6213

For Vermont Medicaid Benefit & Prior Authorization Questions

Member Services: 802-651-1596 or Toll-free 800-250-8427

For Medicaid Benefit Questions, click here.

To access Vermont Medicaid Provider Manuals and fee schedules, click here.

For ACO Related Questions & Medicaid Inquiry Information

Beneficiary Questions including Appeals & Grievances: 802-847-7220, Option 2 or Toll-free: 877-644-7176, Option 2


Hours of Operation: 8 am – 6 pm, Monday thru Friday, EST (excluding holidays)

After Hours: Voicemail and Email options available for a response the next business day

Hearing Impaired Instructions: OneCare supports video enabled devices for interpretation services

Interpretation & Translation Services: OneCare and its providers provide both services, call your provider directly or contact OneCare for ACO-related questions.
For information on how to access these services please click on the appropriate language:

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The Vermont Health Care Advocate

The Vermont Health Care Advocate is a free resource for Vermonters regarding all aspects of healthcare. You can visit their website here or call toll free 1-800-917-7787 to speak to a health care advocate.